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Bear Denim Co ::. FAQ's

Frequently Asked Questions

How long will my order take to arrive?
Bear Denim Co. aims for a fast turn around, and we usually end up surprising our customers with a speedy delivery. We advise our customers to allow for a maximum of four to five weeks for their custom-made jeans to arrive. Every single pair of Bear Denim Co. jeans are custom-made with expert precision and care to fit YOUR body, so we dedicate two weeks of production time to every pair. If you select a custom wash, the design process can take up to a week more.
When we've finished making your custom jeans, we then package them up ready for you to wear. Handling times may vary depending on your location, but your jeans will land in your post box within two weeks. Generally, metropolitan areas can expect a speedier delivery than remote areas.
Can I measure myself or do I need someone to help me?
Our measuring guide shows you how to measure yourself accurately, so no additional help is needed. If you've never measured yourself before, we recommend a helping hand if you have a friend close by. Either way, please ensure you read How To Measure for the best fit.
What if my jeans don't fit?
We use the exact measurements you send over, so this doesn't usually happen. Check out our return policy for more details.
How accurate is the online design shop? Will my design look exactly as it does on the screen?
The cut and shape of your jeans will be altered a little to suit the measurements you have given us. For example, if you want a pair of skinny jeans that are a little looser around the ankle, we make them according to the measurement you give us. As for our colour guide, it's an almost-perfect true-to-life representation of how your jeans will look. Colours do display different on every computer screen, so it's best to think of our colour selection as a guide only.
I have a deep and personal relationship with an old pair of jeans that I just can't bare to get rid of. Can you pull a Frankenstein on them and bring them back to life?
As devout denimholics ourselves, we know what it feels like to find the perfect pair of jeans, and then wear them to death. Save the funeral march for another day and follow our advice: lay the jeans out on a flat surface and use our 'Measuring to Copy Your Favourite Jeans' guide to copy their measurements. Complete the look by adding the final design finishes in the design shop. Presto! You've created a new pair of freakishly good looking old faithfuls.