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Bear Denim Co ::. Return Policy

Return policy

Bear Denim has one mission: to make custom jeans that your body loves to wear. We pride ourselves on creating perfect pairs of made-to-order jeans, and we're confident you'll love yours. Not a match made in heaven? Our return policy for your made to order jeans is simple.

Help! My custom-made jeans don't fit, and I triple-checked my measurements.
If the measurements you sent us don't match up with the order, simply return the jeans within 30 days. We'll send you a completely new pair, free of charge. We'll even cover the cost of shipping. Ta-dah! Fashion crisis averted.
Woops! I made a mistake when measuring myself. What can I do?
You've measured yourself and fired off your first order. "Fabulous!", you think. "I'll have the butt of Kim Kardashian and Alexa Chung-style pins, kapish!" However, you've received your custom-made jeans, and you're looking a little more Nicole Richie circa 2003.
We understand: measuring yourself for the first time can be a bit tricky. Get in touch with us if you've made a mistake with your order. We'll assign a helper to assist you either over the phone or online. Send your jeans back to us, and we'll even make you a brand-spanking-new pair of jeans for only $20 extra.
What happens to the jeans when I return them?
We try to make the best out of every situation. All of our returns are donated to charity. Our favourite Australian charities to support are the Red Cross, the Salvation Army, and Bloom Hill.